Adventure-Ready Shipping

At Alpinetrek Store, we understand that getting your outdoor gear quickly and reliably is essential for your adventures. That’s why we’ve developed shipping options that match the needs of outdoor enthusiasts worldwide.

Order Processing Time

All orders are processed within 1-2 business days from the time we receive your order. During peak seasons, processing may take slightly longer, but we’ll keep you informed every step of the way.

Shipping Methods & Delivery Times

Shipping Method Cost Delivery Time Carrier Best For
Standard Shipping $12.95 10-15 business days after shipment DHL or FedEx Faster delivery with tracking
Free Shipping FREE (orders $50+) 15-25 business days after shipment EMS Budget-friendly option
Please Note: We ship worldwide except to select remote areas and parts of Asia. Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

Adventure-Ready Returns & Exchanges

We stand behind our outdoor gear with the same reliability you expect on your adventures. If your equipment doesn’t meet your expectations, we’re here to help make it right.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to test your gear and ensure it’s ready for your next outdoor adventure.

Step-by-Step Return Process

Step 1: Contact Our Support Team
Email us at [email protected] with your order number and reason for return/exchange.
Step 2: Complete Return Request Form
Copy and paste the template below into your email:
Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Alpinetrek Support Team,

I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return/Exchange: [Product Name(s) and Quantity]
Reason for Return/Exchange: [Please describe the reason]
Preferred Resolution: [Refund / Exchange for (specific product)]

I confirm that the item(s) are unused and in original condition with all tags and packaging included.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Step 3: Wait for Authorization
Our team will review your request and provide return instructions within 1-2 business days.
Step 4: Package Your Items
Include all original packaging, tags, and accessories with your return.
Step 5: Ship to Our Address
Send your return to:
Alpinetrek Store Returns
4952 Pinchelone Street
Virginia Beach, VA 23455

Return Conditions

  • Items must be unused and in original condition
  • All original tags and packaging must be included
  • Proof of purchase (order number) is required
  • Return shipping costs are the customer’s responsibility

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Baby sleeping bags (hygiene reasons)
  • Base layers (intimate apparel)
  • Bib shorts & tights (intimate apparel)
  • Opened or used batteries & rechargeable batteries
  • Used alcohol stoves (safety reasons)

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method
  • Credit Card/PayPal: 5-10 business days to appear on your statement
  • Bank Transfer: 7-14 business days for processing

Exchange Process

Exchanges follow the same process as returns. Please indicate your desired replacement item in your return request. If the exchange item differs in price, we’ll process the appropriate refund or charge the difference.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement at no additional cost.

Need Assistance?

Our outdoor gear experts are here to help with any shipping, return, or exchange questions:

  • Email: [email protected]
  • Response Time: 1-2 business days
  • Store Address: 4952 Pinchelone Street, Virginia Beach, VA 23455

At Alpinetrek Store, we’re committed to ensuring your outdoor gear meets the highest standards of quality and performance. Thank you for trusting us with your adventure equipment needs.