Adventure-Ready Guarantee: At Alpinetrek Store, we stand behind our outdoor gear with the same reliability you expect on your adventures. If your equipment doesn’t meet your expectations, we’re here to help.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to test your gear and ensure it’s ready for your next outdoor adventure.

Return Process

Follow these simple steps to return or exchange your outdoor gear:

  1. Contact Our Support Team
    Email us at [email protected] with your order number and reason for return/exchange
  2. Complete Return Request Form
    Fill out the template below and include it with your email
  3. Wait for Authorization
    Our team will review your request and provide return instructions within 1-2 business days
  4. Package Your Items
    Include all original packaging, tags, and accessories
  5. Ship to Our Address
    Send your return to:
    Alpinetrek Store Returns
    4952 Pinchelone Street
    Virginia Beach, VA 23455

Return Conditions

  • Items must be unused and in original condition
  • All original tags and packaging must be included
  • Proof of purchase (order number) is required
  • Return shipping costs are the customer’s responsibility

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Baby sleeping bags (hygiene reasons)
  • Base layers (intimate apparel)
  • Bib shorts & tights (intimate apparel)
  • Opened or used batteries & rechargeable batteries
  • Used alcohol stoves (safety reasons)

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method
  • Credit Card/PayPal: 5-10 business days to appear on your statement
  • Bank Transfer: 7-14 business days for processing

Exchange Process

Exchanges follow the same process as returns. Please indicate your desired replacement item in your return request. If the exchange item differs in price, we’ll process the appropriate refund or charge the difference.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Alpinetrek Support Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return/Exchange: [Product Name(s) and Quantity]
Reason for Return/Exchange: [Please describe the reason]
Preferred Resolution: [Refund / Exchange for (specific product)]

I confirm that the item(s) are unused and in original condition with all tags and packaging included.

Please provide return instructions at your earliest convenience.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement at no additional cost.

Need Assistance?

Our outdoor gear experts are here to help with any return or exchange questions:

Email: [email protected]
Response Time: 1-2 business days
Store Address: 4952 Pinchelone Street, Virginia Beach, VA 23455

At Alpinetrek Store, we’re committed to ensuring your outdoor gear meets the highest standards of quality and performance. Thank you for trusting us with your adventure equipment needs.