FAQ

We specialize in comprehensive outdoor equipment for adventurers of all levels. Our product range includes tents (from 1-person to 6+ person family sizes), specialized clothing like 3-in-1 jackets and cycling trousers, sleeping bags, backpacks, climbing gear including belay glasses, and various camping accessories. Whether you’re a solo backpacker or planning a family camping trip, we have the gear to support your adventure.

Our customers range from solo adventurers and serious climbers to families preparing for outdoor excursions. We cater to both minimalist backpackers needing lightweight 1-man tents and groups requiring spacious 6+ man tents. Our diverse product line supports everyone from technical climbers to casual outdoor enthusiasts exploring nature trails.

We offer a complete range of tents to suit different adventure needs:

• 1-2 man tents: Ultra-lightweight for solo backpackers and fast-paced adventures
• 3-4 man tents: Perfect for small groups or couples wanting extra space
• 5-6 man tents: Family-sized with room for gear and comfortable sleeping
• 6+ man tents: Spacious basecamp-style tents for larger groups and extended stays

Absolutely! Our inventory includes technical equipment like belay glasses for climbers, bib shorts & tights for serious cyclists, and specialized base layers for various outdoor conditions. We understand that different adventures require specific gear, and we’re committed to providing equipment that meets technical demands.

We offer two main shipping options to get your gear adventure-ready:

• Standard Shipping ($12.95): Processed via DHL or FedEx. Delivery within 10-15 days after dispatch. Perfect for when your adventure timeline is approaching fast.
• Free Shipping (Orders over $50): Processed via EMS. Delivery within 15-25 days after dispatch. Ideal for comprehensive gear purchases and planning ahead.

All orders are processed within 1-2 business days from our Virginia Beach headquarters.

We ship globally to adventurers worldwide! Our shipping network spans the globe, with only a few remote areas excluded from service. Whether you’re heading to mountain peaks or coastal trails, we’re committed to being your reliable gear partner. Note that we currently cannot ship to some remote locations in Asia and other isolated regions.

Yes! Both our standard shipping options (DHL and FedEx) provide reliable tracking information. You’ll receive tracking details once your order is dispatched from our warehouse, allowing you to monitor your gear’s journey to your doorstep.

We accept all major payment options to make your shopping experience seamless:

• Visa, MasterCard, and JCB credit/debit cards
• PayPal for streamlined checkout experiences

Our secure payment system ensures your transaction is protected, letting you focus on planning your adventure rather than worrying about payment security.

Absolutely. We employ industry-standard security measures to protect your payment information. Our secure payment gateway ensures that your financial data remains confidential and protected throughout the transaction process.

We stand behind every product we deliver. If any item doesn’t meet your expectations, you have 15 days from receipt to initiate a return. From technical climbing gear to family camping equipment, we want you to be completely satisfied with your Alpinetrek experience.

To start a return process, please contact our dedicated support team at [email protected] with your order details and the reason for return. We’ll guide you through the simple return process and ensure your experience remains positive.

Our dedicated support team is always ready to assist with any questions or concerns. You can reach us at: We’re here to help ensure your outdoor adventures are supported by reliable gear and exceptional service.

While we provide detailed product descriptions to help you make informed decisions, our customer service team can offer general guidance on product selection based on your described needs. We understand that the right gear can make or break an adventure, and we’re happy to help you choose equipment that matches your planned activities.